Update - We reported occurrences of delayed voicemail deliveries to Twilio support on Tuesday, April 16th. The issue is linked to Twilio's system incorrectly identifying voicemail beeps. The Twilio support team has acknowledged and replicated the problem and anticipates feedback from their product team within a week.
We are actively monitoring the situation and will provide further updates as they become available.
As a workaround, we have noticed dropping voicemails and hanging up before the beep appears to help a bit, though doesn't entirely solve this issue.
Apr 18, 2024 - 17:43 EDT
We are actively monitoring the situation and will provide further updates as they become available.
As a workaround, we have noticed dropping voicemails and hanging up before the beep appears to help a bit, though doesn't entirely solve this issue.
Apr 18, 2024 - 17:43 EDT
Identified - We have identified an issue with our upstream provider (Twilio) in incorrectly identifying the message beep for voicemails. We're noticing this happen for roughly 10-15% of voicemails being dropped. Please note we've filed a ticket with Twilio who has identified the issue and we hope this will be resolved soon.
Apr 17, 2024 - 13:34 EDT
Apr 17, 2024 - 13:34 EDT
Pingdex Web Dashboard
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Operational
Pingdex Chrome Extension
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Operational
Pingdex Voicemail Drop
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Degraded Performance
Mobile Apps
Operational
iOS App
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Operational
Pingdex Android App
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Operational
Twilio REST API
Operational
Twilio Conference
Operational
Twilio TwiML
Operational
Twilio Voice, North America
Operational
NGP VAN API
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.