Delay in Voicemail drops occuring for roughly 10% of voicemail drops
Incident Report for Pingdex
This incident has been resolved.
Posted Jul 19, 2024 - 13:45 EDT
We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 13:44 EDT
We reported occurrences of delayed voicemail deliveries to Twilio support on Tuesday, April 16th. The issue is linked to Twilio's system incorrectly identifying voicemail beeps. The Twilio support team has acknowledged and replicated the problem and anticipates feedback from their product team within a week.

We are actively monitoring the situation and will provide further updates as they become available.

As a workaround, we have noticed dropping voicemails and hanging up before the beep appears to help a bit, though doesn't entirely solve this issue.
Posted Apr 18, 2024 - 17:43 EDT
We have identified an issue with our upstream provider (Twilio) in incorrectly identifying the message beep for voicemails. We're noticing this happen for roughly 10-15% of voicemails being dropped. Please note we've filed a ticket with Twilio who has identified the issue and we hope this will be resolved soon.
Posted Apr 17, 2024 - 13:34 EDT
This incident affected: Pingdex Voicemail Drop.